Terms and Conditions
Last Updated: 31 Dec 2024
Welcome to অরা (Auraa). By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read these Terms carefully. If you do not agree to these Terms, do not use our website or services.
General Information
অরা (Auraa) operates the website www.auraa.com.bd and offers products for sale through the site. These Terms and Conditions govern your use of our website, services, and any transactions made with অরা (Auraa).
Account Registration
To make a purchase on our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. You agree to notify অরা (Auraa) immediately if you suspect any unauthorized use of your account.
Products and Pricing
অরা (Auraa) makes every effort to ensure that the descriptions and prices of products are accurate. However, we cannot guarantee that the product details, images, or prices on the website are always free from errors. We reserve the right to modify prices, change product descriptions, or discontinue products without prior notice.
Orders and Payment
By placing an order on our website, you agree to provide accurate and complete information. We accept the following payment methods:
- Cash on Delivery (COD)
- Mobile Banking (bKash, Rocket, Nagad)
- Online Payments via secure payment gateways.
Your order will be processed once payment has been confirmed. We may refuse or cancel orders in certain situations, including but not limited to payment issues or product availability.
Shipping and Delivery
- Delivery Times: We aim to deliver your order within 2–5 business days, depending on your location. Pre-order items may take longer, as specified on the product page.
- Delivery Charges: Delivery fees will be calculated at checkout and depend on your shipping address and order size.
- Shipping Address: You are responsible for ensuring that the correct shipping address is provided. Any errors may delay delivery.
Returns and Refunds
We offer a hassle-free return, refund, and exchange policy:
- Return Policy: If you are not satisfied with your purchase, you may return it within 7 days of receiving it, provided the product is unused and in its original condition.
- Refunds: Once we receive the returned item and inspect it, we will process your refund within 3–7 business days.
- Exchanges: If you receive a defective or incorrect item, we will exchange it for the correct product.
To initiate a return or exchange, please contact us at support@auraa.com.bd with your order details.
Cancellations
You may cancel your order before it is shipped. If you wish to cancel your order, please contact us as soon as possible via email or Facebook message with your order number.
Privacy Policy
Your privacy is important to us. We collect personal information only to process orders and improve your shopping experience. We do not sell, trade, or rent your personal data to third parties. For more details, please refer to our Privacy Policy.
Intellectual Property
All content on the website, including text, images, graphics, logos, and trademarks, is the property of অরা (Auraa) or its content providers and is protected by copyright laws. You may not copy, reproduce, distribute, or modify any content without our permission.
User Conduct
When using our website, you agree not to:
- Violate any applicable laws or regulations.
- Engage in fraudulent or unlawful activities.
- Upload harmful or offensive content.
- Disrupt the website’s functionality or interfere with other users’ access.
Limitation of Liability
অরা (Auraa) is not liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products. Our liability is limited to the amount paid by you for the product in question.
Modifications to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated Terms will be effective immediately upon posting. Please review these Terms regularly.
Governing Law
These Terms are governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Bangladesh.
As per the eCommerce Rules of Bangladesh (2021), we adhere to the following principles:
- Consumer Rights Protection: We ensure that all our transactions and product offerings comply with the Consumer Rights Protection Act 2009 and the eCommerce Policy of Bangladesh.
- Product Information and Transparency: We provide clear and transparent details about each product, including price, description, and delivery information.
- Data Privacy and Protection: As per the Data Protection Law of Bangladesh, we respect your privacy and take all necessary steps to ensure the security of your personal data.
- Dispute Resolution: If you have any issues with our products or services, we will resolve the matter through appropriate dispute resolution mechanisms in accordance with Bangladesh’s eCommerce guidelines.
Contact Us
If you have any questions or concerns about these Terms, please contact us:
- Email: support@auraa.com.bd
- Facebook: facebook.com/auraa.com.bd
Agreement
By using our website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.