Frequently Asked Questions
General Questions
What is অরা (Auraa)?
অরা (Auraa) is a trusted brand offering a wide range of high-quality products, including clothing, accessories, toys, gadgets, and more. Our mission is to provide excellent customer service and premium products at affordable prices.
Where is অরা (Auraa) located?
We operate online and deliver products across Bangladesh. You can browse and shop through our website: auraa.com.bd
What products do you offer?
We offer:
Clothing (shirts, T-shirts, sarees, panjabis, etc.)
Accessories (watches, crystal items, and gadgets)
Toys and gift items
Pre-order services for imported products
Shopping & Ordering
How can I place an order?
You can place an order through our website (auraa.com.bd) or by contacting us on our Facebook page (facebook.com/auraa.com.bd)
Can I pre-order products?
Yes, we offer a pre-order service for exclusive international products. Contact us for details.
How can I track my order?
Once your order is processed, you will receive a tracking number via email or SMS. You can track your delivery status through our website.
Payments
What payment methods do you accept?
We accept:
Cash on delivery (COD)
Mobile banking (bKash, Nagad, Rocket)
Online payments through secure gateways
Is my payment information secure?
Yes, we use secure payment gateways to ensure all your transactions are safe and encrypted.
Shipping & Delivery
Where do you deliver?
We deliver all over Bangladesh.
How long does delivery take?
Delivery usually takes 2–5 business days, depending on your location. Pre-order items may take longer, as mentioned in the product details.
How much is the delivery charge?
✅ ঢাকা শহরের মধ্যে: ৭০ টাকা (২-৩ দিন)
✅ ঢাকার সাব এরিয়া: ১১০ টাকা (২-৪ দিন)
✅ ঢাকার বাইরে: ১৩০ টাকা (২-৫ দিন)
Returns & Refunds
What is your return policy?
We offer a hassle-free return policy. If you’re unsatisfied with your product, you can return it within 7 days of receiving it, provided it’s unused and in original packaging.
How do I request a return or refund?
Contact our support team at support@auraa.com.bd or message us on Facebook. Provide your order ID and reason for return.
When will I receive my refund?
Refunds are processed within 3–7 business days after we receive and inspect the returned product.
Can I exchange an item?
Yes, we offer exchanges for defective or incorrectly delivered items. Contact us to initiate the process.
Customer Support
How can I contact অরা (Auraa) support?
You can reach us through:
Email: support@auraa.com.bd
Facebook Messenger: facebook.com/auraa.com.bd
We’re available 24/7 to assist you.
Do you provide support for custom orders?
Yes, if you have specific requests (e.g., custom T-shirts), contact us directly to discuss your requirements.
Policies
What is your privacy policy?
Your personal information is protected with us. We do not share or sell customer data to third parties. Read our full privacy policy on our website.
What is your warranty policy?
For certain items, we offer a limited warranty. Warranty details are mentioned in the product description.
Others
Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotional deals. Follow us on Facebook or subscribe to our newsletter for updates.
How can I stay updated about new arrivals?
Subscribe to our newsletter on our website or follow our Facebook page to receive the latest updates on products and offers.
Can I cancel my order?
Yes, you can cancel your order before it’s shipped. Contact our support team with your order ID for cancellation or you can cancel your order from Account section.