Order procedure
Order Procedure
Effective Date: July 2026
At Auraa, we aim to make your shopping experience simple, secure, and transparent. The following order procedure explains how your order is placed, processed, verified, packed, shipped, and delivered.
1. Browse Our Collection
Explore our collections and choose the products you love.
Each product page includes important information such as:
- Product images
- Description
- Available sizes
- Available colors
- Material details
- Size guide
- Price
- Stock availability
Please review all product details carefully before placing your order.
2. Select Your Product
Choose your preferred:
- Size
- Color
- Quantity
Add the product to your shopping cart.
You may continue shopping or proceed directly to checkout.
3. Checkout
During checkout, please provide accurate information, including:
- Full Name
- Mobile Number
- Complete Delivery Address
- City
- Postal Code (if applicable)
- Any delivery notes (optional)
Incorrect or incomplete information may delay your order.
4. Choose Your Payment Method
Select your preferred payment method from the available options.
Available payment methods may include:
- Cash on Delivery (COD)
- Mobile Banking
- Online Payment Gateway
- Debit/Credit Card
- Bank Transfer
Available options may vary over time.
5. Order Confirmation
After successfully placing your order:
- You will receive an order confirmation.
- Our team may contact you to verify your order if necessary.
- Orders requiring additional verification may take slightly longer to process.
Auraa reserves the right to cancel orders that appear fraudulent, incomplete, or violate our Terms & Conditions.
6. Order Processing
Once confirmed, your order enters our processing stage.
During this stage, we:
- Verify product availability.
- Inspect the product for quality.
- Confirm the selected size and color.
- Prepare your order for shipment.
Every product undergoes a quality inspection before packaging.
7. Secure Packaging
Every Auraa order is packed with care to ensure it reaches you safely.
Depending on the product, your package may include:
- Premium packaging
- Product hang tag
- Neck label
- Product Verification Code
- QR Code for product verification
8. Shipping
After packaging is complete, your order is handed over to our delivery partner.
You will receive shipment updates when available.
Estimated delivery times depend on your location.
9. Receiving Your Order
When your order arrives, we recommend that you:
- Check the parcel before accepting delivery.
- Record an unboxing video starting before opening the package.
- Verify that you received the correct product.
- Check the size, color, and condition of the product.
The unboxing video can help us resolve any issues quickly if needed.
10. Verify Your Product
Every authentic Auraa product includes a unique Product Verification Code.
After receiving your order, verify your product by:
- Scanning the QR Code on the hang tag, or
- Visiting auraa.com.bd/verify and entering your Product Verification Code.
This confirms that your product is genuine.
11. If There Is a Problem
If you receive:
- A damaged product
- A defective product
- An incorrect product
- A missing item
Please contact us within 48 hours of delivery.
Our support team will review your request and provide an appropriate solution according to our Return, Replacement & Refund Policy.
12. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation may no longer be possible. Any eligible requests after dispatch will be handled according to our Return, Replacement & Refund Policy.
13. Need Help?
If you have any questions before or after placing an order, our Customer Support team is here to assist you.
Auraa
Website: https://auraa.com.bd
Product Verification: https://auraa.com.bd/verify
Hotline: 01328992969
Email: office.auraa@gmail.com
Our Commitment
Every order at Auraa is handled with care from the moment you place it until it reaches your doorstep. We are committed to delivering authentic, premium-quality fashion backed by our Product Verification System and dedicated customer support.
Wear Your Aura.