Return Policy
Return, Replacement & Refund Policy
Effective Date: July 2026
At Auraa, every product is carefully designed, inspected, and packed before it reaches you. Your satisfaction is important to us, and we are committed to ensuring that you receive authentic, high-quality products. This policy explains when a return, replacement, or refund is applicable.
1. Our Promise
We stand behind the quality of every authentic Auraa product.
If you receive a product that is:
- Incorrect
- Damaged during delivery
- Defective due to manufacturing
- Different from what you ordered
we will provide an appropriate solution, including:
- Product Replacement
- Product Exchange
- Full or Partial Refund (where applicable)
2. Eligible Reasons for Replacement or Refund
You may request a replacement or refund if:
- You received the wrong product.
- You received the wrong size or color due to our mistake.
- The product arrived damaged.
- The product has a manufacturing defect.
- The product delivered is different from the product shown on your confirmed order.
- An item is missing from your order.
3. Notification Period
To be eligible for a replacement or refund, you must notify us within 48 hours of receiving your order.
Requests submitted after this period may not be accepted.
4. Product Condition
To qualify for a replacement or refund, the product must:
- Be unused.
- Be unwashed.
- Be unworn.
- Be in its original condition.
- Include all original tags and labels.
- Include the original packaging, if available.
- Include proof of purchase or order confirmation.
5. Non-Returnable Items
To maintain product quality and hygiene, the following items cannot be returned or exchanged unless they are damaged, defective, or incorrectly delivered:
- Products that have been used or worn.
- Products that have been washed.
- Products without original tags.
- Products damaged due to customer misuse.
- Products altered after delivery.
- Gift cards, if offered.
- Final sale or clearance items marked as non-returnable.
6. Change of Mind
Because Auraa products are carefully prepared and many collections are produced in limited quantities, we do not accept returns or refunds simply because:
- You changed your mind.
- You no longer want the product.
- You selected the wrong size after placing the order.
- You selected the wrong color.
- The product did not meet your personal preference despite matching the description and images.
We encourage all customers to review the size guide and product details carefully before placing an order.
7. Limited Edition Collections
Many Auraa collections are released as Limited Edition products.
Once a Limited Edition item is sold out, it may never be reproduced.
If a replacement for the exact item is unavailable due to stock limitations, Auraa may offer:
- A refund.
- Store credit.
- An alternative product of equal value.
8. Refund Method
Approved refunds will be processed through the original payment method whenever possible.
For Cash on Delivery (COD) orders, refunds may be issued through:
- Mobile Banking
- Bank Transfer
- Other approved payment methods
Refund processing times may vary depending on the payment provider.
9. Replacement Process
Once your request is approved:
- Our support team will review your case.
- You may be asked to provide:
- Order Number
- Photos of the product
- Photos of the packaging
- Product Verification Code (if applicable)
- We will confirm the appropriate solution.
- Replacement or refund will be processed as quickly as possible.
10. Shipping Costs
If the replacement or refund is approved due to:
- Our mistake,
- A damaged product,
- A manufacturing defect,
- An incorrect shipment,
Auraa will bear the applicable shipping costs.
If a return request is not eligible under this policy, any shipping or courier costs will be the customer's responsibility.
11. Product Verification
Every authentic Auraa product includes:
- A Unique Product Verification Code.
- A matching Product Code.
- A QR Code linking to auraa.com.bd/verify.
To help us process your request quickly, we may ask you to provide the Product Verification Code or a photo of the product label.
12. Fraud Prevention
To protect our customers and maintain a fair return process, Auraa reserves the right to refuse requests involving:
- False claims.
- Altered or counterfeit products.
- Products not purchased from Auraa or an authorized sales channel.
- Repeated abuse of the return policy.
- Missing or modified verification codes.
13. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and will instead be subject to this Return, Replacement & Refund Policy.
14. Our Commitment
Customer satisfaction is our priority.
If something goes wrong with your order due to our error, we will work quickly to make it right through a replacement, exchange, or refund, in accordance with this policy.
15. Contact Us
If you need assistance with a return, replacement, or refund, please contact our Customer Support team.
Auraa
Website: https://auraa.com.bd
Product Verification: https://auraa.com.bd/verify
Hotline: 01328992969
Email: office.auraa@gmail.com
Our Commitment to You
At Auraa, we believe that trust is built through quality, transparency, and exceptional service. Every authentic Auraa product is backed by our Product Verification System and our commitment to customer satisfaction. If we make a mistake, we'll make it right. That's our promise.
Wear Your Aura.