Delivery Policy

Effective Date: July 2026

At Auraa, we are committed to delivering every order safely, quickly, and securely. This Delivery Policy explains how we process, ship, and deliver your orders, as well as your responsibilities during delivery.

1. Delivery Coverage

Auraa delivers products across Bangladesh through trusted courier partners.

As our business grows, we may expand our delivery network to additional locations and countries.

2. Delivery Partners

Our primary delivery partner is Steadfast Courier.

However, upon request, customers may choose another available courier service if it is supported for their delivery location. Additional charges or delivery times may vary depending on the selected courier.

3. Order Processing

Orders are processed after confirmation.

Most orders are prepared and dispatched within 1–2 business days.

During new product launches, promotional campaigns, or public holidays, processing may take slightly longer.

4. Estimated Delivery Time

Estimated delivery times are:

• Inside Dhaka: 1–3 Business Days
• Outside Dhaka: 2–5 Business Days

Delivery times are estimates and may vary due to weather conditions, courier operations, political events, public holidays, or other circumstances beyond our control.

5. Delivery Charges

Delivery charges are calculated during checkout based on your delivery location and selected courier service.

Any promotional free shipping offers will be clearly stated on our website.

6. Advance Delivery Charge

To ensure smooth order processing and reduce fraudulent or unsuccessful deliveries, Auraa reserves the right to request an advance payment for the delivery charge in certain situations.

This may apply to customers who have:

• Repeatedly refused deliveries.
• Failed to receive previous orders.
• Provided incomplete or incorrect delivery information.
• Placed unusually high-value orders requiring additional verification.
• Been identified as high-risk based on previous delivery history.

The required advance amount, if applicable, will be communicated before your order is shipped.

7. Delivery Attempts

Our courier partner will make reasonable efforts to deliver your order.

If the delivery cannot be completed due to:

• Incorrect address,
• Incorrect phone number,
• Customer unavailability,
• Refusal to receive the parcel,

the order may be returned to Auraa.

Additional delivery charges may apply for re-delivery.

8. Receiving Your Order

Please inspect your parcel before accepting delivery whenever possible.

After opening the package, please verify:

• The correct product has been delivered.
• The size and color match your order.
• The product is free from visible damage.
• All ordered items are included.

9. Delivery Proof

For your protection, we strongly recommend that you record a clear unboxing video while opening your package.

The video should:

• Begin before opening the sealed package.
• Clearly show the shipping label.
• Show the package being opened.
• Clearly display the contents.

This helps us resolve any issues quickly if a product is missing, damaged, or incorrect.

10. Reporting Delivery Issues

If you receive:

• A damaged product,
• The wrong product,
• A defective product,
• Missing items,
• A parcel that appears tampered with,

please contact Auraa within 48 hours of receiving your order.

To help us investigate, you may be asked to provide:

• Order Number
• Photos of the product
• Photos of the packaging
• The unboxing video (if available)
• Product Verification Code

Once verified, we will take appropriate action in accordance with our Return, Replacement & Refund Policy.

11. Delivery Delays

Although we work with reliable courier partners, delays may occasionally occur due to factors beyond our control, including:

• Extreme weather
• Natural disasters
• Political unrest
• Public holidays
• Courier operational issues
• Unexpected transportation disruptions

We appreciate your patience in such situations.

12. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

Auraa is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided during checkout.

13. Ownership & Risk

Ownership of the product transfers to the customer once the order has been successfully delivered and accepted.

14. Authenticity Check

Every authentic Auraa product includes a unique Product Verification Code.

After receiving your order, you can verify its authenticity by:

• Scanning the QR Code attached to the hang tag, or
• Visiting auraa.com.bd/verify and entering your Product Verification Code.

This ensures you have received a genuine Auraa product.

15. Customer Support

If you need assistance with your delivery or have any questions regarding your order, our Customer Support team is here to help.

Auraa

Website: https://auraa.com.bd

Product Verification: https://auraa.com.bd/verify

Hotline: 01328992969

Email: office.auraa@gmail.com

Our Delivery Promise

Every Auraa order is carefully inspected, securely packed, and shipped with care. We work with trusted delivery partners to ensure your order arrives safely and on time. If anything goes wrong due to our mistake, we'll make it right through our commitment to fair and transparent customer service.

Wear Your Aura.