Auraaa Terms & Conditions

Last Updated: July 2026

Welcome to Auraa. These Terms & Conditions govern your use of our website, products, and services. By accessing our website or placing an order, you agree to comply with the following terms.

1. About Auraa

Auraa is a premium fashion brand offering carefully designed apparel, accessories, footwear, bags, and lifestyle products. Our mission is to create meaningful products inspired by stories, culture, creativity, and craftsmanship.

Our collections may include:

• T-Shirts
• Hoodies
• Shirts
• Pants
• Jackets
• Bags
• Shoes
• Accessories
• Lifestyle Products
• Future fashion collections

2. Acceptance of Terms

By using our website or purchasing any Auraaa product, you agree to these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with any part of these terms, please do not use our services.

3. Limited Edition Products

Many Auraaa collections are produced as Limited Edition releases.

This means:

• Products may only be produced in limited quantities.
• Once sold out, a design may never be reproduced.
• Availability is subject to stock.
• Auraa reserves the right to discontinue any product without prior notice.

4. Product Authenticity & Verification

Every genuine Auraaa product is protected by our Product Verification System.

Each authentic product includes:

• A unique Product Verification Code
• Verification Code printed on the neck label
• Matching Product Code on the hang tag
• QR Code linking to our official verification page

Customers can verify authenticity by visiting:

https://auraa.com.bd/verify

or by scanning the QR code attached to the product tag.

Products without a valid Auraaa verification code should not be considered authentic.

While others may imitate our designs, they cannot replicate our craftsmanship, storytelling, quality standards, or official verification system.

5. Product Information

We strive to ensure all product information is accurate.

This includes:

• Product descriptions
• Images
• Materials
• Size charts
• Measurements
• Colors

However, slight differences may occur due to:

• Screen brightness
• Monitor calibration
• Photography lighting
• Manufacturing tolerances

These differences do not constitute product defects.

6. Sizing

Customers are responsible for reviewing the Size Guide before placing an order.

If you are unsure about sizing, please contact our support team before purchasing.

7. Pricing

All prices displayed on our website are in Bangladeshi Taka (BDT) unless otherwise stated.

Prices may change without prior notice.

Orders already confirmed will not be affected by future price changes.

8. Orders

After placing an order:

• You will receive an order confirmation.
• Orders are processed after verification.
• Auraa reserves the right to cancel suspicious, fraudulent, duplicate, or incomplete orders.

9. Payments

We may support:

• Cash on Delivery (COD)
• Mobile Banking
• Online Payment Gateway
• Card Payments
• Other approved payment methods

All payments are processed securely.

10. Shipping & Delivery

Delivery times vary depending on your location.

Estimated delivery times are provided for convenience and are not guaranteed.

Unexpected delays caused by:

• Courier companies
• Weather
• Political situations
• Natural disasters
• Public holidays

are beyond Auraa's control.

11. Product Inspection

Please inspect your package upon delivery.

If you receive:

• Wrong product
• Damaged product
• Defective product
• Missing item

please contact us within 48 hours of delivery.

12. Replacement & Refund Policy

Your satisfaction is important to us.

If the product you receive is:

• Incorrect
• Damaged
• Defective
• Different from your confirmed order

we will provide an appropriate solution, which may include:

• Replacement
• Exchange
• Full Refund

Claims must be submitted within 48 hours of receiving the product.

13. Return Eligibility

Returned products must:

• Be unused
• Be unwashed
• Include original tags
• Include original packaging
• Include all accessories
• Include proof of purchase

Returned products failing these conditions may not qualify for replacement or refund.

14. Intellectual Property

All content published by Auraaa is protected by intellectual property laws.

This includes:

• Logo
• Brand name
• Product names
• Product stories
• Artwork
• Illustrations
• Graphics
• Photography
• Website design
• Marketing materials
• Videos
• Written content

No content may be copied, reproduced, distributed, modified, or commercially used without written permission from Auraaa.

15. User Conduct

Users agree not to:

• Use our website unlawfully
• Attempt unauthorized access
• Submit false information
• Misuse promotional offers
• Interfere with website security
• Copy or scrape website content

16. Reviews & User Content

Customers may submit:

• Reviews
• Photos
• Ratings
• Testimonials

By submitting content, you grant Auraaa permission to use it for marketing, promotional, and educational purposes.

We reserve the right to remove inappropriate or misleading content.

17. Promotions & Discount Codes

Promotional offers:

• Are subject to availability.
• May expire without notice.
• Cannot usually be combined unless explicitly stated.
• May be cancelled if misuse is detected.

Auraa reserves the right to refuse or cancel promotional discounts obtained through fraudulent activity.

18. Warranty

Some products may include a specific warranty.

Warranty terms, duration, and coverage will be mentioned on the respective product page where applicable.

19. Limitation of Liability

Auraa shall not be responsible for indirect or consequential losses arising from:

• Delay in delivery
• Third-party courier services
• Improper product use
• Unauthorized product modification
• Events beyond our reasonable control

Our liability is limited to the purchase value of the affected product where required by applicable law.

20. Privacy

Your privacy matters.

We collect only the information necessary to:

• Process orders
• Deliver products
• Provide customer support
• Improve our services

We do not sell your personal information to third parties.

Please read our Privacy Policy for more details.

21. Changes to These Terms

Auraa may update these Terms & Conditions from time to time.

Updated versions will be published on this page with a revised effective date.

Continued use of our website constitutes acceptance of the updated terms.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Auraa

Website: https://auraa.com.bd

Product Verification: https://auraa.com.bd/verify

Email: office.auraa@gmail.com

Hotline: 01328992969

Our Promise

At Auraa, we believe fashion is more than what you wear. It is a reflection of your story, your confidence, and your individuality. Every authentic Auraaa product is thoughtfully designed, carefully crafted, and backed by our Product Verification System to ensure the quality and originality you deserve.

Wear Your Aura.